Managing Team and Individual Performance (UNO Campus)

Key Concepts

• Defining the goal of performance management
• Conducting a self-audit on performance management
• Common reasons for unacceptable performance on the job
• Understanding different motivators and their impact on employee performance and behaviors
• Gap Analysis: Defining employee Skill issues
• Gap Analysis: Defining employee Will issues
• Using the Performance Grid and Situational Leadership to determine what to do with employees that fall in either of its four quadrants
• Countering employee pushback to performance improvement
• Practicing the strategies and skills of performance management
• Essential communication skills to empower improved performance

Curriculum

Frequently Asked Questions

Will I earn a certificate for completing this course?

Certificates of completion will be given to all students who have satisfactorily completed course requirements. Multi-course programs require satisfactory completion of all courses before a certificate is given.

Is financial assistance available for this course?

An application for financial assistance (in the form of a 10% course-fee rebate) is available to all enrolled students. If you feel you are eligible for financial assistance, please complete this application after enrolling. These are highly competitive scholarships and eligibility is determined on a case-by-case basis. Students deemed eligible will receive a rebate equal to 10% of the course fee paid at the time of enrollment.

How can I get additional information about this course?

For additional information, please email pace@uno.edu or call our office at 504-280-4756.

What if I need to drop this course?

All PACE courses must be dropped no later than 3 business days before the first class session to be eligible for a full refund less a $50 administrative fee. Course materials are ineligible for refunds.

Moodle & Zoom

Before enrolling, please review the following links and ensure that your computer meets these requirements.

• Moodle
• Zoom

Course Requirements

Course Prerequisites

Instructor(s):

E. J. Smith

E. J. Smith has been fortunate to have a career that has spanned several disciplines ranging from line level production and operations management as a supervisor at General Electric Aviation; mid-level operations management at AT&T; sales and operations management at AT&T, Merck, and Tokos Medical, Inc. His experience also includes executive level management in sales, operations, and strategic planning gat Tokos Medical and HEALTHDYNE, Inc. (later known as MATRIA Healthcare). His experience spans construction projects, technology projects, performance management projects, business development research projects, as well as training projects both domestically and internationally in countries such as South Korea, Chile, Colombia, Romania, and the Netherlands. He has managed budgets in excess of $1 billion, and he has had almost 2,000 employees. His formal education consists of a Bachelor’s of Science in Management from Southern University and an MBA from the University of Cincinnati.