PACE NONCREDIT COURSE:
Certified Administrative Professional (Voucher Included)
Areas of Study
Course Type
Overview
| Duration: 6 months
To be a successful administrative professional, you must possess the skills to handle a wide variety of workplace tasks and scenarios. The Certified Administrative Professional (CAP) course serves two purposes. First, it prepares you to take the CAP exam offered by the International Association of Administrative Professionals (IAAP). Second, it provides you with a broad selection of essential skills and knowledge to effectively work as an administrative assistant in fields including education, technology, government, and medicine.
In this CAP certification course, you will learn the basics of workplace administration as well as how to begin and grow a successful career as an administrative professional. This CAP course covers the intricacies of organizational communication, office and records management, and human resources fundamentals, among other topics. You will also learn to effectively write for business, produce documents, and utilize informational technology as you prepare to achieve your administrative professional certification.
You will gain event and project management skills, which include virtual meeting coordination—a skill that has become increasingly useful. Each course module concludes with a quiz, helping you to effectively track your progress and test your skills. This CAP training course includes the IAAP membership, Exam study guide, and an exam voucher that covers the fee for the exam.
Curriculum
Syllabus
- Organizational Communication (Part 1)
- Understanding the Workplace Team
- Interacting with Stakeholders
- Communication Essentials
- Organizational Communication (Part 2)
- Networking
- Motivation, Leadership, And Change Management
- Public Speaking
- International Business
- Organizational Structures And Systems
- Legal And Ethical Issues
- Business Writing and Document Production
- Business Writing
- Software Applications
- Managing Hardware and Software
- Technology and Information Distribution
- Information Systems
- Telephone and Electronic Communication
- Copyright Laws and Intellectual Property
- Research and Analysis
- Managing Remote Meetings
- Information Distribution and Storage
- Office and Records Management
- Filing Standards
- File Security
- Creating Workspaces
- Managing Materials and Supplies
- Event and Project Management
- Event Scheduling And Management
- Travel Planning
- Meeting Coordination
- Project Management And Negotiations
- Human Resources
- Human Resources Terminology and Processes
- Employee Handbooks, Training, and Standard Operating Procedures
- Employee Records and Evaluation
- Staffing And Onboarding
- Human Resource Law and Harassment
- Financial Functions
- Budgeting Basics
- Introduction to Financial Statements
- Introduction to Banking and Statement Reconciliation
- Workplace Behaviors and Activities (Part 1)
- Goal Setting and Creativity
- Problem Solving and Decision Making
- Time Management and Stress Management
- Workplace Behaviors and Activities (Part 2)
- Planning And Controlling
- Multitasking
- Generational Distinctions
- Diversity and Inclusion
- Workplace Behaviors and Activities (Part 3)
- Supply chain management
- Purchasing and logistics
- Scheduling
- Customer service
- Becoming an Administrative Assistant and Advancing Your Career
- Duties and Traits
- Position Options
- Seeking Employment
- Career Planning
Course Requirements
Requirements: Hardware Requirements: Software Requirements: Software must be installed and fully operational before the course begins. Other: Instructional Material Requirements: The instructional materials required for this course are included in enrollment. The following digital textbook for this course is accessed via links in the course lessons: Prerequisites: There are no prerequisites to take this course. However, you should be familiar with using a personal computer, mouse, and keyboard. You should be comfortable in a Windows environment and have the ability to launch and close activities and navigate to information stored on the computer. You should also have an ability to manage files and folders. Certification Requirements: You must have previous experience as an administrative assistant to be eligible to sit for the Certified Administrative Professional certification exam. Candidates must meet specific education and administrative office support professional experience, which are: All relevant work experience must have been earned within the last ten years. CAP certification is designed for office and administrative professionals who engage in the following: Please visit https://www.iaap-hq.org/page/Certification for more detailed information on eligibility.