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Course IN
Mastering Conflict Resolution & Advanced Communication

COURSE 2:  Mastering Conflict Resolution & Advanced Communication
Dates coming soon  Earn up to 3.6 CEUs

Course Overview

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Key Concepts

  • Emotional Intelligence
  • Ethics and Social Responsibility in Conflict Resolution
  • Bystander Challenge in the Workplace
  • Theory and Practice of Mediation
  • Restorative Approaches: Theory & Facilitative Skills


Jules Griff Jules Griff
Community-Police Mediation Program Director, New Orleans Office of the Independent Police Monitor
Wendy Firven Smith Wendy Firven Smith
Conflict Resolution Specialist, Tulane University Coordinator, New Orleans Office of the Independent Police Monitor
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