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Course IN
Understanding Conflict & Communication

COURSE 1:  Understanding Conflict & Communication
Dates coming soon  Earn up to 3.6 CEUs

Course Overview

Central to effective conflict resolution is understanding how conflict arises, how to utilize different approaches to conflict, how to actively listen, and how to give and receive meaningful feedback. In this course, students will learn the foundational principles of conflict resolution and how to improve and employ your communication skills to resolve conflict. Program participants will prepare throughout the course for a final capstone project that utilizes what they have learned to resolve a conflict in their workplace.

Key Concepts

  • Identifying the Nature of Conflict
  • Understanding Conflict Management Styles
  • Using Conflict as a Tool for Positive Change
  • Developing Intercultural Communication Skills
  • Facilitating Difficult Conversations


Jules Griff Jules Griff
Community-Police Mediation Program Director, New Orleans Office of the Independent Police Monitor
Wendy Firven Smith Wendy Firven Smith
Conflict Resolution Specialist, Tulane University Coordinator, New Orleans Office of the Independent Police Monitor
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